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Raznameh Group

Raznameh Clinics · Platform guidelines

Everything your clinic needs, written down once.

Five guides, one for each kind of person who uses the platform. Every section opens by saying what it is, why it matters and what you will see — so you can find the one you need in seconds and skip the rest.

Browse the five categories About the platform
Administrators 23 subcategories Experts & Professionals 18 subcategories Clients 15 subcategories Experts on Mobile 20 subcategories Clients on Mobile 18 subcategories

System blueprints

See how the whole thing works

Seven visual pages for managers, buyers and new staff: what the platform is built from, what happens when somebody books an appointment, the same business seen from each seat in it, and every module in the catalogue.

1 SurfacesThe mobile app, the client and practitioner portals, the back office and the public site
↓ HTTPS · JWT · WebSocket ↓
2 API gatewayThe only backend the app knows about — 28 endpoint groups, realtime chat and calls, and every secret
↓ Internal API ↓
3 Business coreOdoo 19 and 52 modules — bookings, credits, policies, pay, records and reports
↓ Data layer ↓
4 Data & servicesPostgreSQL and Redis, plus payments, messaging, storage and AI behind interfaces

See how the whole thing works

The machine System overview Four layers, a booking traced end to end, the money lifecycle, and what the platform is built from. English The flow How a session happens Seven phases in swimlanes, all four viewpoints at once, and the fork between online and on the premises. English Blueprint Administrator view The daily fifteen minutes, twelve levers, seventeen reports, and what each is worth. English Blueprint Client view What a client does without calling you, and why each of those things is worth money. English Blueprint Expert view Four numbers, three decisions, and the practitioner-retention argument. English Blueprint Accountant view Two ledgers, the month-end close, and the controls you can prove rather than assert. English Reference Module catalogue Every part the platform is built from — the app, the gateway, our 52 modules and the Odoo apps underneath. English

The five categories

Pick the guide that matches the person

Each category is a complete guide. Subcategories are its numbered sections — the same numbering the printed and Word editions use.

Reading these on paper?

Every guide is also a Word document with the same numbering, ready to print or hand out.

Mental health clinics Raznameh Group