At Raznameh, we believe a crisis is not a time to stop.
Instead, it's a time for <strong>'strategic surgery'</strong> and intelligent action. We help you avoid the survival trap and use this opportunity to get ahead of your competitors."
Clinic platform · built for mental health practices
One system for
the whole clinic
Your team stops typing the same appointment into four places, and you open one page each morning that tells you what needs attention today.
Booking, care programmes, clinical notes, consent, invoices and clinician pay all sit on one record. Nothing is re-entered, and nothing falls between two systems.
Built for
Mental health clinics and group practices
Runs on
iPhone, Android and the web
Records
Encrypted individually, every read logged
Time to live
Weeks, in the order you choose
What makes it different
Most clinic software shows you what went well. This one shows you what is out of line.
One record, not five tools
The booking, the payment, the invoice, the signed consent form, the clinical note and the clinician's pay are the same piece of information seen from different angles.
Lists you want to be empty
Reports hold only the things that need doing. Sessions never closed off, notes never written, clients who paid and stopped coming. A blank list means there is nothing to chase.
Your records stay yours
Documents are encrypted one by one and every time a record is opened it is written to a log nobody can edit. Being an administrator grants no right to read a file.
Why we built it
The work is fine. The admin around it is the problem.
Every clinic we sat with was running five tools that knew nothing about each other. A booking system, a spreadsheet, a shared drive, an accounting package and a messaging app.
So the same appointment got typed in four times. Reception spent mornings phoning people for forms with no record of who had been asked. Notes were written days late, or not at all, and the clinic found out at audit. Someone would pay for six sessions, book two, and quietly disappear without anybody noticing until the credit expired.
None of that is a clinical problem. It is a plumbing problem, and it was eating a day a week from people who trained to do something else.
You should not need three systems open to answer whether a client has paid and been seen.
So we built one record that everything hangs off, and reports that only ever list what needs attention. Nothing here is clever. It is the ordinary work of a clinic, joined up.
01
How it is built
Three decisions that shape everything else
Every clinic runs differently, and most software makes you run its way. These three choices are why this one bends to your practice rather than the other way round.
01
Configured, not rebuilt
Your services, fees, cancellation bands, clinician terms, note deadlines, retention periods and reminder schedules are settings. Changing your policy is an afternoon, not a project.
02
The client does their share
Booking, forms, consent, uploads and rebooking sit on the client's own screen with due dates and automatic reminders. The chasing your team does by phone stops being a job.
03
People measured fairly
Rates are shown per available hour with the numbers behind them, small samples are hidden, and what a clinician controls is kept apart from what the clinic controls.
02
Where the week gets shorter
Four jobs that stop being jobs
Clinics name the same four things when we ask where the admin day goes. Each one is removed rather than made faster.
01
Booking stops going through you
Clients book, move and cancel against the hours each clinician published. Your cancellation rules apply on their own, and the fee is shown and paid before the client confirms.
02
Paperwork chases itself
Forms, questionnaires, consent and documents appear on the client's screen with a due date and an upload button. Every reminder sent is logged, so a delay can be evidenced.
03
Billing follows the session
A session delivered becomes an invoice, and an invoice paid becomes what the clinician is owed. Nobody reconciles a spreadsheet against a diary at the end of the month.
04
Empty hours get filled
A cancelled slot is offered straight to the next client waiting instead of becoming a lost hour. On its own, this one feature usually covers what the system costs.
05
Nobody drifts away unseen
Sessions bought but never booked are listed with their expiry date, alongside clients who have not been in for three weeks and have nothing booked next.
06
Pay works itself out
Each clinician's share is fixed to the terms in force when the session was booked, and a payment run opens on its own when the cycle closes. One statement per person.
03
The one page you open each day
Your clinic, this morning
One email arrives before the day starts and every line is a link. You work only the things that are out of line, and a zero means there is nothing there.
04
Two views of the same week
Where the week is going, on one screen
Rooms and clinicians are the two things a clinic runs out of, and they run out separately. Each has its own calendar, and both show the gaps as clearly as the bookings.
Room calendar
Every consultation room across the week in one view. Two sessions cannot land in the same room, and the empty spaces are visible, so you can see whether you are short of rooms or simply booking them badly.
Clinician calendar
Every clinician on a single grid, so you can see who is fully booked, who has published no availability, and where cover is needed before somebody goes on leave rather than after.
05
The complete system
Everything in it, written plainly
Nothing here is hidden behind a sales call. Filter by area or search for whatever you are wondering about. If it is in the system, it is on this page.
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06
Three dashboards
One system, three front doors
A client, a clinician and a practice manager sign into the same system and land somewhere different. Nobody is handed a screen built for someone else's job.
For clients
Where they are up to
Sessions booked and sessions left, the next appointment with its joining link, invoices, and a clear list of anything the clinic is still waiting on from them.
For the practice
What needs attention
Counts across every exception list, each one a link into the detail. Notes overdue, credits unbooked, fees uncharged, payments outstanding. Zeros mean there is nothing to do.
For clinicians
Their own practice
Their diary, their caseload, notes still to write and what they have earned this month. Their figures only, and no league table on their own page.
07
Everyone gets their own view
The same information, shown three ways
Nobody wades through screens built for somebody else. Each person opens the system and sees what is theirs to do.
A proper app rather than an email trail, which is what makes reminders, forms and rebooking actually work.
Their own diary, caseload and earnings, and never anyone else's. There is no league table on a clinician's own page.
Two questions nobody else answers: is our record true, and how are our people doing. Most of these lists hold only what needs attention.
08
One record, start to finish
What happens to a client, from enquiry to discharge
Each step writes to the same record. That is the whole idea.
They find you and book
They read clinician profiles, see fees and real availability, answer the intake questions for that service, and book without phoning anyone.
They are set up before they arrive
Terms accepted, consent signed, age confirmed, questionnaires returned. The clinician opens the session with what they need already on the record.
They are seen, and it is recorded
In the room or on secure video, with arrival and leaving times captured. The session is marked as held and the note becomes due.
Their programme moves along
They can see what is used, what is left, which review point comes next, and anything the clinic is still waiting on from them.
They finish properly
Outcome measure repeated, discharge summary written, onward referral made if needed, feedback requested and the retention date set. A programme cannot be quietly abandoned.
What your team notices first
The phone rings less. Clients stop calling to ask where they are up to, what they owe, or when their next session is, because all three are on their own screen.
What you notice by month three
Unbooked credits fall, notes stop running late, and you can answer questions about capacity and outcomes without cross-referencing anything.
Records and confidentiality
Built for the most sensitive records there are
One honest limit, said up front
Encrypted documents cannot be searched by their contents. That is what encryption means, not a shortcoming here. Documents are found by client, type and date. Any supplier promising both full encryption and full-text search of the same files is glossing over something.
09
Ways to work together
Start where it helps most
The clinic keeps working throughout. Nobody switches everything on at once and hopes.
Way 01
One service first
Pick a single service or a small team and run it end to end for a few weeks. Everyone learns the system on real work, and the rest of the clinic carries on as it is.
Way 02
The whole clinic, in order
Booking, sessions, notes and invoicing come first because you use them daily. Programmes, questionnaires, learning and the client app follow once your team is settled.
Way 03
Moving off what you have
Existing clients, sessions already paid for and open balances are brought across, so nobody loses credit they bought and no invoice goes missing in the change.
Way 04
Several sites or brands
One installation serves them all, each with its own name, look and settings, and each keeping its data separate as a matter of structure rather than a promise.
Way 05
More than one language
The platform can be delivered as a multi-language system, including languages written right to left, with local date formats. Which ones are included is your decision.
Way 06
After you are live
A few weeks of tuning while real use shows what needs changing, then short training per role rather than one long session nobody remembers.
See it with your own numbers
A walkthrough, using your clinic as the example
Half an hour, no slides. Tell us how many clinicians you have and how many sessions a week you run, and we will show you the same screens with your shape of practice in them, including the parts that would not suit you.
