digital transformation is all about becoming a digital enterprise—an organization that uses technology to continuously evolve all aspects of its business models (what it offers, how it interacts with customers, and how it operates
Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models.” In general, it refers to the use of digital technology to materially evolve or create new business processes
What are Benefits of Digital Transformation
Increases productivity while reducing labor costs
Using technology to work more efficiently is one of the most impactful ways to transform your business.
More Data-based Insights
When you go digital, you can track metrics and analyze the data you capture during your digital process.
Using data-driven insights can help understand customers better and rethink business strategies, assisting with better decision-making.
Improves the customer experience
customers want a great experience through multiple touchpoints — mobile apps, social media, email, live chat, etc. Digital transformations are the driving force behind improved customer experiences.
Makes You More Competitive in Your Industry
Your competitors are looking into digital transformation regardless of whether or not you are. Choosing not to embrace digital transformation is essentially deciding that you don’t mind being left behind.
Eliminating Time-Consuming Manual Processes via Business Process Automation
By implementing digital technology, you can use software to perform the tasks that were previously being performed manually by staff. Business Process Automation is often seen as the stepping stone to a more holistic digital transformation, but it can also be one outcome.